Terms & Conditions
Please read the following booking conditions carefully,
as they set out the terms and conditions for World of Travel.
Bookings, save for late bookings as referred to hereunder, are confirmed
on the condition that a non-refundable deposit, of a minimum of 25%
of the total land price together with full payment in respect of the
airfare, is paid to World of Travel within 72 hours of confirmation
of your bookings. You will be advised at the time of booking what payment
is required for your particular arrangements. The balance of the cost
of your travel arrangements must be paid no less 72hrs of confirmations.
Please note: FAILURE TO PAY ON TIME WILL RESULT IN THE AUTOMATIC CANCELLATION
OF YOUR BOOKING.
2) Price Changes
a) The costs associated with travel arrangements are not always stable,
and currency movements can fluctuate sharply. It is impossible to predict
these movements in advance. When you book a package through us, we reserve
the right to pass on any surcharges to you. Surcharges may be imposed
to cover increases in transportation costs, including the costs of fuel
and security charges, taxes or fees chargeable for services such as
landing taxes or embarkation or disembarkation fees at ports and airports,
or exchange rates applied to the particular package.
b) Peak season surcharges and block out dates may apply.
c) Airfares are subject to the prices and conditions quoted by the particular
airlines and cannot be guaranteed by World of Travel. The onus is on
passenger to check that there have been no changes in these prices before
making final payment thereof.
d) Should the client make a group reservation & subsequently the
group numbers deviate from the minimum number required for the booking,
World of Travel reserves the right to re-cost the price and raise a
surcharge. Should any client refuse to accept and pay such surcharge,
it may result in cancellation of the booking and forfeiture of all payments
e) World of Travel guarantees the price of land arrangements, only once
full payment is received.
3) Methods of Payment
a) Credit Cards: In accordance with International Airline Travel Association
(IATA) bulletin we need a signed and validated Standard Credit card
b) Kindly note we strongly recommend credit cards for issuing of airline
tickets under normal circumstance, however in high seasons if a ticket
is issued via groups division payment for this ticket may only be effective
c). We accept EFT transfers for all land arrangements (ie: Hotels, Transfers,
& tours) into one of our bank accounts subject to condition that
the EFT transmission report is provided to ourselves
It is strongly advised that all clients take out adequate insurance
cover such as cancellation due to illness, accident or injury, personal
accident and personal liability, loss of or damage to baggage and sports
equipment. World of Travel will not be responsible or liable if the
client fails to take adequate insurance cover or at all.
It is a complex document, which must be READ BEFORE you initiate your
travel so that you can address any queries you may have to the insurer
PRIOR to your departure. Please note that various credit card companies
offer limited levels of travel insurance, which World of Travel does
not consider sufficient cover for international travel. Kindly check
with the respective credit card companies in order to obtain specific
details of the cover.
5) Flight and Other Travel Timings
Flight timings are provided by airlines and are subject to Air Traffic
Control restrictions. All means of transportation are subject to weather
conditions, the need for constant maintenance, and the ability of passengers
to check-in on time. There is no guarantee that flights, ships, trains
or coaches will depart at the times stated on any itinerary or tickets
which you receive. All timings are estimates only, and we do not accept
any liability for any delay, however arising, or for any schedule alterations.
6) Flight Reconfirmation
It is your responsibility to ensure that you reconfirm the departure
date and times of all your flights at least 72 hours prior to departure.
This is particularly important in respect of subsequent journeys once
leaving South Africa and World of Travel hereby specifically excludes
any liability for any delay and/or loss as a result of your failure
to reconfirm any flight and/or connecting flight.
a) Documents (vouchers, itineraries, etc.) are only prepared on receipt
of full payment of the package price.
b) It is important that you check all details of your travel documents
(including your itinerary) before leaving South Africa. If there are
any inaccuracies on any of your travel documents, or should you have
any further queries, you should contact us immediately. World of Travel
will not be liable for any delay and/or loss occasioned as a result
of any inaccuracies on any travel documents once you are in receipt
thereof and you have left South Africa.
8) Unscheduled Extensions
In the unlikely event of there being an unscheduled extension to the
holiday caused by flight delays, bad weather, strikes, or any other
cause which is beyond the control of World of Travel, it is understood
that the expenses relating to these unscheduled extensions, (hotel accommodation
etc.), will be for the account of the passenger. World of Travel accepts
no liability for changes, omissions or delays before or during the course
of any holiday occasioned by technical difficulties, weather conditions,
strikes or communication breakdowns or the like.
9) Changes by You
a) If you wish to make a change to your booking we will endeavor to
assist you to make the change wherever this is possible. You will have
to pay all charges, whatever kind, imposed by the suppliers providing
that component part of your travel arrangements when amending a booking
any time prior to departure. Fares will be re-quoted at the time of
b) After departure it is understood that extra expenses incurred as
a result of any change will be for the passenger’s account, and
any unused service will not be refunded.
c) You will not be allowed to deviate on a promotional advertised packages
ie: issue the tickets only and not take the package as advertised, however
you will be allowed changes on advertised package should you wish to
upgrade hotels which is subject to availability.
10) Cancellation by You
If you wish to cancel your booking you must advise us immediately. You
will be liable to pay the following cancellation charges:
a) Where your booking includes a special fare, the relevant charges
are levied by the airline. In some circumstances this may be 100% of
the total fare, regardless of when cancellation is effected.
b) Where your booking is for a package, you will be responsible for
all cancellation charges, of whatsoever nature, imposed by the suppliers
providing the component parts of such travel arrangements.
c) World of Travel charges a cancellation fee equal to 10% of the package
price on any finalised booking. However, World of Travel reserves the
right to charge a cancellation fee of up to 100% of the total package,
in its sole discretion, in particular circumstances. Any monies, which
you have already paid to us, will be taken by us as payment or part
payment of any cancellation charges.
11) Our Right to Change Your Travel Arrangements
a) A significant change to your travel arrangements would include a
change in the departure date from South Africa; where the flight times
are changed by more than 12 hours or a change to a lower standard of
accommodation to that which is booked. In these instances of significant
changes to your travel arrangements World of Travel undertakes to advise
you thereof as soon as reasonably possible before your departure date
to obtain your further instructions in this regard.
b) All other changes are minor changes. A minor change can be made at
any time and, if practicable, we will advise you of any such change
prior to departure but we are not obliged to do so. Such minor changes
may be made by World of Travel, in its discretion, who will not be responsible
or liable for the payment of compensation to you as a result of such
c) Every effort is made by World of Travel to adhere to confirmed itineraries;
however, we reserve the right to make changes to your travel arrangements
when it becomes necessary to do so.
d) Should any travel component be confirmed by World of Travel and this
component is cancelled by the supplier for whatsoever reason, then in
such instances World of Travel will accept no liability for the cancellation
12) Airline Refund Procedures
a) Refund policies of the various airlines vary greatly. Tickets returned
to World of Travel, will be presented to the relevant airline for assessment.
Should a refund be authorised, such refund will be made to you, less
any cancellation or administration charges.
b) If payment for the ticket was made to World of Travel by credit card,
the refund will be made to your credit card. Cash payments will be refunded
by EFT .
c) Refunds may take up to 12 weeks to process although this time frame
cannot be guaranteed by World of Travel.
e) Unused tickets must be returned to World of Travel for a refund within
one year from the date of issue or they will be regarded as expired
by the airline and have no refund value.
a) In the event that you have any reason to complain, or experience
any problems with your holiday whilst away, you must inform us immediately.
b) If you are still dissatisfied, you must notify World of Travel immediately
to enable us to resolve the problem. Failure to give us the opportunity
to resolve any problem at the time it occurs may result in either a
reduction, or complete extinction, of any rights which you may have
to claim compensation.
c) Whilst every effort will be made to resolve your complaint to your
satisfaction, it is specifically recorded that World of Travel in no
way accepts liability for any claim.
14) Passports, Visas and Health
It is entirely the clients duty to ensure that all passports & visas
are current, valid, obtained on time and that any vaccinations have
been obtained. Passports must be valid for 6 months after return to
The Department of Home Affairs has introduced a regulation that all
children younger than 18 years travelling with families, or as unaccompanied
minors, effective 01 June 2015, must travel with an unabridged birth
certificate in addition to a valid passport, when travelling into or
out of South Africa. It will be the responsibility of the passenger
travelling to obtain the necessary documents. An affidavit is also required
should both or one parent not be travelling with children.
15) General Information
a) Taxes: World of Travel will advise you of all mandatory taxes, which
you must pay before departure. However, many countries charge departure
taxes that can only be paid locally. It is therefore recommended that
you retain sufficient local currency to meet such charges. Details of
departure taxes can be obtained from the relevant airline when you reconfirm
your flight details.
b) Special requests: We can pass on any special requests that you may
wish to make at the time of booking, but acceptance of such requests
is at the discretion of the airline or other supplier and in no circumstances
are special requests guaranteed. Confirmation that a special request
has been noted or passed on to the supplier, or the inclusion of the
special request on your confirmation invoice or any other documentation,
is not confirmation that the request will be met..
c) Medical Problems: If you or any member of your party has any medical
problem or disability which may affect your holiday, you need to give
us full details in writing at the time of booking. If we reasonably
feel unable to properly accommodate the particular needs of the person
concerned, we reserve the right to decline their reservation. We reserve
the right to cancel the reservation should we become aware of any such
medical problem or disability which has not been disclosed.
d) Renovations: Hotels undergo renovations from time to time and take
all possible steps to limit disruption to their guests. We will not
entertain complaints or requests for refunds if a hotel is carrying
out renovations whilst a guest is resident. If we are specifically advised
of renovation work, dates may be provided. It is important to remember
that these are subject to change and we are not always notified..
e) Charges to your credit card: Any charges made to your credit card
whilst away are your responsibility. World of Travel will not be responsible,
nor accept responsibility for having these charges reversed or corrected
upon return to South Africa.
f) Drivers Licence: Even if you have obtained an international drivers
licence, please take your national driver’s licence with you.
g) Confidentiality: Subject to statutory constraints or compliance with
an order of court, World of Travel undertakes to deal with all client
information of a personal nature on a strictly confidential basis.
16) Force Majeure
Except where otherwise expressly stated in these booking conditions,
we regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected, or you otherwise suffer any damage or loss, as
a result of “force majeure”. In these Booking Conditions,
“force majeure” means any event which we or the supplier
of the service(s) in question could not, even with all due care, foresee
or avoid. Such events may include war or threat of war, riot, civil
strife, terrorist activity or actual threatened terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our control.
17) Responsibility and Limitation of Liability
World of Travel act as agents only for local and international ground
operators and airlines and accordingly accepts no liability whatsoever
for any loss, damage, injury, accident, delay, or any other irregularity
howsoever arising. World of Travel makes every effort to ensure that
all the arrangements and services connected with a passenger’s
itinerary will be carried out as specified in the most efficient and
effective way possible. However, we do not have direct control over
the provision of services by suppliers and, whilst they are in all cases
selected with the utmost care, we do not accept liability for errors
and omissions of such suppliers. The contract in use by such suppliers
(which is often constituted by the ticket Issued by the Principal),
shall constitute the sole contract between the supplier and the client
and any right of recourse the client may have, will be solely against
This document together with World of Travel’ invoice / itinerary
constitutes the sole record of the agreement between the parties. No
party shall be bound by any representation, warranty, and promise of
the like not recorded herein. Client acknowledges that he/she has not
relied on any matter or thing stated on behalf of World of Travel or
otherwise that is not included herein. All costs and disbursements,
including legal costs on the attorney and client scale incurred by World
of Travel in recovering any damages and payments payable by the passenger
to World of Travel shall be for the passengers’ account. This
agreement shall in all respects be governed by and construed in accordance
with the laws of the Republic of South Africa. The passenger hereby
consents to the jurisdiction of the Magistrates Court having jurisdiction
over its person in respect of all proceedings in connection with this
19) The Client and Authority
The person requesting such quotations or estimates or making such booking
or to whom any service is rendered, is deemed to have read and accepted
the Conditions and to have the authority to do so on behalf of the person
in whose name the estimate or quotation or reservation is requested
and/or provided and/or the person to whom the services are rendered
(collectively referred to as “the Client”)